Here are a few frequently asked questions we get here at The Plant Store. Just click the question to see the answer. Please make sure to look through all of these before contacting us with a general enquiry.
With the start of spring and us kiwis out in our gardens more than ever we are striving to get your plant orders processed and on their way to you within our 14 day shipping target.
As you can appreciate with all the freight disruptions around NZ and especially to our Plant friends in Auckland this timeframe is being stretched.
So your patience and kindness is much appreciated at this time. Happy Planting!
Update Spring 2021 - In a normal setting we strive to have your plants to you within 14 days of ordering. With the current demand we are experiencing, along with the freight delays both in and out we would ask you allow 21 days for your orders to be with you. We thank you so much for your patience at this interesting time.
We will send you a confirmation of order email when we process the order and this will have an estimated arrival date.
If for any reason your product does not reach you in satisfactory order, we can arrange replacement or a full refund at your election. Claims must be made within 3 days of goods arriving and damaged product will need to be returned to us before a refund or replacement can be arranged.
You may notice with certain plants there’s a few different grade variants. A pot or a PB. A pot and it’s size is pretty self-explanatory. A 2.5 litre pot is exactly that. A pot that has a volume of 2.5 litres. A PB, or pint bag, however is slightly different. A pint is 600ml, so if you see a PB5, it means it holds 5 pints of volume. 5 pints is roughly 2.8L.
Here are a list of most of the PB sizes we use and what volume they hold:
There’s nothing worse than finding what you were looking for is out of stock. But the good news is, you can be notified when it’s back in stock as soon as we know. If you click on a product and it says it’s not in stock , there’s a button below called Notify Me.
Simply click this, put your email address in and click save. This way, as soon as the item is back in stock, you will be sent an email telling you it’s available for purchase again. You can add as many items as you like to your notifications list. For a quick look at your list, you can click the Notifications link at the top of any page.
Certainly do. In fact, if you’re lucky enough to live in either the Southland or Central Otago regions, we offer onsite garden consultations. Loaded with their fresh ideas and years of horticulture knowledge, our consultants will offer you planting solutions at a competitive price.
Still Need Help?
If you still can't find the answer to your question, send us a message!