Here are a few frequently asked questions we get here at The Plant Store. Just click the question to see the answer. Please make sure to look through all of these before contacting us with a general enquiry.
If for any reason your product does not reach you in satisfactory order, we can arrange replacement or a full refund at your election. Claims must be made within 3 days of goods arriving and damaged product will need to be returned to us before a refund or replacement can be arranged.
You may notice with certain plants there’s a few different grade variants. A pot or a PB. A pot and it’s size is pretty self-explanatory. A 2.5 litre pot is exactly that. A pot that has a volume of 2.5 litres. A PB, or pint bag, however is slightly different. A pint is 600ml, so if you see a PB5, it means it holds 5 pints of volume. 5 pints is roughly 2.8L.
Here are a list of most of the PB sizes we use and what volume they hold:
There’s nothing worse than finding what you were looking for is out of stock. But the good news is, you can be notified when it’s back in stock as soon as we know. If you click on a product and it says it’s not in stock , there’s a button below called Notify Me.
Simply click this, put your email address in and click save. This way, as soon as the item is back in stock, you will be sent an email telling you it’s available for purchase again. You can add as many items as you like to your notifications list. For a quick look at your list, you can click the Notifications link at the top of any page.
Certainly do. In fact, if you’re lucky enough to live in either the Southland or Central Otago regions, we offer onsite garden consultations. Loaded with their fresh ideas and years of horticulture knowledge, our consultants will offer you planting solutions at a competitive price.
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