Frequently Asked Questions

Here are a few frequently asked questions we get here at The Plant Store. Just click the question to see the answer. Please make sure to look through all of these before contacting us with a general enquiry.

COVID-19 Shipping

With the start of spring and us kiwis out in our gardens more than ever we are striving to get your plant orders processed and on their way to you within our 14 day shipping target.
As you can appreciate with all the freight disruptions around NZ and especially to our Plant friends in Auckland this timeframe is being stretched.
So your patience and kindness is much appreciated at this time.  Happy Planting!


Update Spring 2021 - In a normal setting we strive to have your plants to you within 14 days of ordering. With the current demand we are experiencing, along with the freight delays both in and out we would ask you allow 21 days for your orders to be with you. We thank you so much for your patience at this interesting time. 

We will send you a confirmation of order email when we process the order and this will have an estimated arrival date. 



Yes. If you order $250 or more of products from our website we will deliver for free to most places in New Zealand.

For orders under $250, the following flat fee delivery options apply:

All of New Zealand ( Town/City Delivery)  $19.95 

All of New Zealand ( Rural Delivery)  $39.95 

* Promotional product may sometimes be at a reduced shipping rate 

If for any reason your product does not reach you in satisfactory order, we can arrange replacement or a full refund at your election.  Claims must be made within 3 days of goods arriving and damaged product will need to be returned to us before a refund or replacement can be arranged.


No, we are an online store and we source our plants from all over New Zealand from the country's best growers. This gives us New Zealand’s biggest variety of plants, direct to you from us.

You may notice with certain plants there’s a few different grade variants. A pot or a PB. A pot and it’s size is pretty self-explanatory. A 2.5 litre pot is exactly that. A pot that has a volume of 2.5 litres. A PB, or pint bag, however is slightly different. A pint is 600ml, so if you see a PB5, it means it holds 5 pints of volume. 5 pints is roughly 2.8L.

Here are a list of most of the PB sizes we use and what volume they hold:

1L PB ¾
1.5L PB2
2L PB3
3L PB5
5L PB6.5
8L PB12
10L PB18
17L PB28
25L PB40
35L PB60
45L PB95

Considering we utilise a vast amount of plant growers, our availability is better than most. However, it needs to be understood that a plant is not a cake. We cannot just whip something up on demand.

Plants are seasonal, living breathing things. The best time of the year to purchase in general is late Winter to early Spring when availability is at its highest and is also the best time to plant.

There’s nothing worse than finding what you were looking for is out of stock. But the good news is, you can be notified when it’s back in stock as soon as we know. If you click on a product and it says it’s not in stock , there’s a button below called Notify Me.

Notify Me

Simply click this, put your email address in and click save. This way, as soon as the item is back in stock, you will be sent an email telling you it’s available for purchase again. You can add as many items as you like to your notifications list. For a quick look at your list, you can click the Notifications link at the top of any page.

Garden Designs/Plans

Certainly do. In fact, if you’re lucky enough to live in either the Southland or Central Otago regions, we offer onsite garden consultations. Loaded with their fresh ideas and years of horticulture knowledge, our consultants will offer you planting solutions at a competitive price.

Still Need Help?

If you still can't find the answer to your question, send us a message!